Refund & Return Policy

Eligible for Return

You may return a product within 7 days of delivery if:

• The product arrived damaged, broken, or leaking
• You received the wrong product
• The product is defective or of poor quality
• The product is significantly different from its description

Not Eligible for Return

• Products that have been opened or used (for hygiene and food safety reasons)
• Returns requested after 7 days of delivery
• Change of mind after delivery
• Products purchased during a sale (unless damaged)

How to Initiate a Return

1. Email hello@zerobsproducts.com with your order number and reason for return
2. Attach clear photos of the damaged/incorrect product
3. Our team will review and respond within 24 hours
4. If approved, we will arrange a pickup or provide return instructions

Refund Process

• Refunds are processed within 24–48 hours of return approval
• Amount is credited to your original payment method
• Bank transfers may take 5–7 business days to reflect
• UPI refunds are typically instant

Replacement Option

If you prefer, we can send a replacement product instead of a refund. Simply mention this when initiating your return. Replacements are dispatched within 2 business days of return approval.

Questions?

Email hello@zerobsproducts.com or WhatsApp us at +91 98765 43210. We aim to respond within 24 hours, Monday–Saturday.